Sharp Microwave Drawer Troubleshooting: Simple Fixes for Common Problems

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If your Sharp Microwave Drawer Oven isn’t working as expected, you’re not alone! From drawers that won’t open to unresponsive touch controls or heating issues, these appliances can occasionally run into problems. The good news? Many Sharp Microwave Drawer Oven problems can be fixed with a few basic troubleshooting steps, no service call required. In this guide, we’ll  walk you through simple, clear solutions to the some common Sharp Microwave Drawer Oven trouble shooting issues.

  1. Drawer Not Opening or Closing Properly

Are you experiencing issues with your Sharp Microwave Drawer Oven not opening or closing properly? 

Troubleshooting Steps: 

  • Power Rest: Unplug the microwave for 30 seconds, then plug it back in. This can reset the control board and motor function.
  • Obstruction Check: Make sure there’s nothing blocking the drawer. Even a small item or piece of packaging material can stop the drawer from moving.
  • Control Lock: Check if the control lock is enabled. If so, disable it by holding the appropriate button (Stop/Clear button) for 3 seconds.

If the drawer still won’t open or close, there could be a motor or sensor issue that requires professional service.

  1. Unresponsive Touch Controls 

If the control panel isn’t responding, try the following:

Troubleshooting Steps: 

  • Power Cycle: Unplug the unit, wait 30-60 seconds, and plug it back in. This often resets the internal control system.
  • Clean the Panel: Gently clean the control panel with a soft damp cloth. Sometimes dirt or grease can interfere with touch sensitivity.
  1. Microwave not heating

A Sharp Microwave Drawer Oven that turns on but doesn’t heat can be frustrating.

Troubleshooting Steps: 

  • Check Power Settings: Make sure the microwave isn’t accidentally set to a low power level.
  • Try a Different Container: Use a microwave-safe glass of water and test for 1 minute to see if it heats.
  • Door Sensor Issues: If the microwave doesn’t recognize the door as closed it won’t start heating. Open and firmly close the drawer again.
  • Listen for Sound: If you don’t hear the usual humming sound, the magnetron (heating element) may not be working, and you’ll need a technician.
  1. Microwave Keeps Beeping or Won’t Start 

Troubleshooting Steps: 

  • Door Not Sealed: Ensure the drawer is fully closed. A microwave won’t start unless the door is secure.
  • Error Codes: Look for error messages on the display. Refer to your Sharp Microwave Drawer Oven manual for error code meanings.
  • Reset Again: As with most electronics, a full reset often helps resolve minor glitches.

When to Call for Service 

If you’ve tried these steps and your Sharp Microwave Drawer Oven still isn’t working as expected, it may be time to reach out to Sharp Customer Support or a certified appliance repair technician. Repairs involving internal components such as the control board or magnetron should only be performed by qualified professionals. 

For assistance, you can contact Sharp Customer Support: 

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24 in. Built-In Smart Convection Microwave Drawer Oven (SMD2499FS)

The 24-inch SHARP® Smart Convection Microwave Drawer™ Oven (SMD2499FS) is the most eagerly anticipated kitchen innovation by Sharp. The speed of sensor microwave cooking, combined with the flexibility of convection cooking, make the SMD2499FS the must-have luxury for your modern, smart home.

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SMD2479JS
24 in. 1.2 cu. ft. 950W Sharp Stainless Steel Smart Easy Wave Open Microwave Drawer Oven (SMD2479JS)

Over 35 convenient and simple voice commands help make the SMD2479JS Microwave Drawer™ oven a welcome addition to your smart home. What could be easier than just asking, “Alexa, defrost 1 pound of chicken” to your Amazon Echo device? Our wide selection of Alexa commands and Sensor Cook & Defrost menu items take the guesswork out of cooking. Download the Sharp Kitchen app and pair it with Alexa to enable the smart features.

The Easy Wave Open feature lets you wave up-and-down near the motion sensor for touchless operation, and the Microwave Drawer™ oven will glide open. With the touch of a button or a gentle nudge, our patented Easy Touch Automatic Drawer System smoothly closes the oven to avoid messy spills.

The concealed, Touch Glass Control panel is easy-to-see and operate at a convenient 45° angle, keeping all the controls at your fingertips when you need them. The modern stainless steel design with bright, LED interior lighting and stylish floor pattern compliments your kitchen and pairs beautifully with other stainless steel appliances.

The SMD2479JS Sharp Microwave Drawer™ oven features Built-In Airflow venting. Now you can choose the traditional “proud mount” installation or flush mounting for a streamlined finish without additional trim kits or vent deflectors. The optional pedestal accessory for the SMD2479JS slides into a standard dishwasher cutout for a built-in look without the need for custom cabinetry.

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The Sharp SMD2489ES is the first, built-in Microwave Drawer™ with wifi connectivity for seamless integration with your modern, smart home. Download the Sharp Kitchen app to enable the smart features. The SMD2489ES Sharp Microwave Drawer™ features Built-In Airflow venting. Now you can choose the traditional “proud mount” installation or flush mounting for a streamlined finish without additional trim-kits or vent deflectors.

With our Easy Wave Open feature for touchless operation, simply wave up-and-down near the motion sensor and the Microwave Drawer™ will glide open. With the touch of a button or a gentle nudge, our patented Easy Touch Automatic Drawer System smoothly closes the oven to avoid messy spills. The SMD2489ES Sharp® Microwave Drawer™ stays closed when you walk by, so children and pets won’t accidentally open it.

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About Sharp Home Electronics Company of America (SHCA)

SHCA is the US Consumer Products Group of Sharp Electronics Corporation, the US sales subsidiary of Sharp Corporation, a worldwide developer and manufacturer of one-of-a-kind premium technology products.  SHCA includes the manufacturing of premium home appliances in Memphis, TN, together with the sales & marketing, and servicing of home electronics based in Montvale, NJ.  Leading products include Sharp AQUOS™ TVs, Sharp Carousel®, Microwave Drawer™ ovens, SuperSteam+™ ovens, and Plasmacluster® Ion air purifiers.

Sharp Corporation appears on Fortune’s World’s Most Admired Companies for 2023. Sharp Electronics Corporation received a 2023 award for Best Places to Work in NJ. Learn more at http://www.sharpusa.com/.

Sharp, AQUOS, Carousel, Microwave Drawer, SuperSteam+, Plasmacluster, and all related trademarks are trademarks or registered trademarks of Sharp Corporation and/or its affiliated companies. All other trademarks are the property of their respective owners.

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